Terms of service

Site Terms and Conditions

 

Orders placed online will be processed in the order they come in. We will contact you if there are any concerns. If you need to cancel an order, please call or email immediately. We are not able process cancellations once the warehouse has begun the packing process or shipping process. These items will instead need to be returned.

BACKORDERS

Occasionally, Huck & Peck products are so popular or new, they are backordered. If you order a product that is not in stock, our artisans will give us an expected delivery time to the warehouse. These dates can vary depending on each item. We will contact you with the expected delivery date and you can decide if you would like to keep your order. Huck & Peck will deduct a deposit while your item is in production. In some situations, the expected backorder delivery dates from our artisans can change again. We know this issue can be frustrating for everyone! Sadly, most of the time Huck & Peck has no control of these situations. However, we try to monitor incoming stock dates for customer backorders. If we discover an added delay on a backordered product, we will contact you to let you know so you can once again decide to keep or cancel your order.

Huck & Peck Return Policy

Our return policy varies by item for all items shipped within the continental United States. Rugs, custom orders, very large or glass items have unique concerns. Many items are not returnable, so please take the time to read through the applicable return section or email us if you need help.

SPECIAL 30-DAY RUG RETURN POLICY

Huck & Peck has a unique policy to allow customers more time. If your rug does not meet your expectations, you may return it to the warehouse for a full refund within 30 days. Although there is no re-stocking fee, the customer is responsible for return shipping. Please allow time for obtaining a return authorization number (RAN) and transit time. Simply contact us and ask for a RAN number so the rug is sent to the correct location and processed. Once your rug arrives at our warehouse in it's original packaging, we will issue a refund of your full purchase price.

ITEMS THAT ARE NOT ELIGIBLE FOR RETURN

All of our products described as "custom finished", "special order collection" are not eligible for return. Additionally, very large or fragile furniture in our catalog are not eligible for return. We do not accept returns for mirrored, partial glass or marble furniture as well as very large freight items including sofas, large dining tables or shipments weighing more than 150lbs. The return logistics of these pieces is both complex and very risky so we do not allow returns. If you do not know that your item falls into this ineligible category, please call us before ordering.

Huck & Peck proudly offers a number of made-to-order custom furnishings and products. Custom orders include but are not limited to: custom pillows, customized upholstery, custom finished sized or colored beds, tables, desk and other case-goods where the color or finish has customized. These items cannot be returned or exchanged. Since custom items cannot be returned, we encourage you to contact our design consultants about colors, swatches and options prior to ordering. We love helping people create their dream pieces. Items that are "custom" are described as such in the product descriptions. Please read item descriptions to see if your purchase is in this category or labeled "special order" or "custom order".

Our special order collection includes some non-custom furniture we source from artisans where our suppliers do not permit returns. If you are confused about return eligibility of the product you are interested in, please contact us prior to ordering. Any purchase delivered outside the 48 states cannot be returned.

ITEMS ELIGIBLE FOR RETURN POLICY

For all other orders that do not fall into the categories above but you are not satisfied with your purchase, you must let us know within 5 business days of receiving your item. All return or exchange requests filed after 5 days will not be approved (rugs have 30 days). Customer is always responsible for all return shipping arrangements and costs of getting your purchase back to the warehouse safely and in new condition. Our suppliers require that items still be in their original packaging and box or they will not be accepted. In the case of return-eligible furniture returns, customers are responsible for the return shipping back to the warehouse as well as the shipping costs to from the warehouse to them (that were unpaid at the time of purchase in the case of "free shipping" promotion)**

**If we receive a return of furniture that was sent to you under a free shipping promotion, the refund you receive will be for the item price minus our standard shipping cost from our warehouse to your home, which is currently 12%. Customers should pay return carriers the return shipping costs back to the warehouse directly. The refund amount will be total minus the 12% restocking fee for free shipping to you. All returned Items require a return authorization number "RAN" so they are correctly processed to the correct warehouse. Items returned without an RAN number will not be accepted. Please keep in mind, furniture shipping costs can be substantial.

REFUNDS

Refunds will be credited back after the item has been shipped back to the manufacturer's warehouse and has been fully inspected. We will let you know when we have credited your account. It may take several days for your financial institution to post the funds to your account. Soiled/used items or items not in their original box or packaging will be refused by us and/or our suppliers and returned to you at your expense.

FREIGHT DAMAGE OR DEFECT SITUATIONS

Please take time to immediately inspect your lighting fixtures, mirrors, artwork and furniture carefully for any damage that may have occurred in transit. Claims against damaged or defective products must be made within 48 hours of arrival. Merchandise is thoroughly inspected before leaving the manufacturer's warehouse and sometimes very rare damage can occur in transit. Please make sure to follow all the steps below. Note: we must receive all damage and defect claims and pictures within 48 hours of arrival. No exceptions.

Required Process for careful freight or defect claims:

You must be present to receive, inspect and sign for your delivery
It is important to be detailed and descriptive on the packing slip before you sign for your items. A signature indicates acceptance; if you simply sign the delivery slip without inspecting the box or its contents, then you are officially accepting the shipment "as is" and that you agree the freight carrier did not damage the contents. All US freight companies require a notation on the delivery slip, and we are unable to assist you with a claim to the shipper on your behalf unless you notate "box dented" or specific damages at the time of delivery. If you are concerned about accepting freight, please call our customer service and we can help you learn how to best protect your rights with freight carriers.
If you upgraded your shipping to Premier White Glove delivery and you are able to inspect the items while the freight company or courier is still there, call us immediately. If you are not able to get in contact with us for any reason, you may either refuse the delivery or note the damages and condition of the packing materials on the bill of lading before signing for the delivery. Please remember to keep all packing supplies if you keep the shipment.
If your order includes Standard Delivery and you are not able to inspect the items completely before the delivery driver leaves, please note: "Item not inspected at delivery, possible damage" on the waybill. You still must notify us within 48 hours. Notices after 48 hours will violate our manufacturers requirements and will make it impossible for us to file a claim.
Take and email us digital snapshots of the damages and packaging and of the overall item. All the manufacturers we work with require clear images of damages for processing claims. This is also true of claims for manufacturer defects, and we require manufacturer to be involved in these as well to verify defect.
If the damage is minor, you may accept delivery with the damage noted on the bill of lading. Depending on the situation, either a touch up kit will be sent to you or a professional will be arranged to repair the damage. If you choose to accept a damaged item, please retain all packaging to assist us in processing the claim with the freight company. If the damage is major, you may refuse the delivery.

IMPORTANT NOTE: All of our suppliers and US freight and delivery companies reserve the right to have any damaged or defective pieces repaired on site locally or brought back to the manufacturer for a repair/rebuild at their expense. If the freight carrier determines the piece cannot be repaired, you have the right to be reimbursed for your purchase or to receive a replacement. However, customers may not use repairable or resolvable damage, defects or normal variations as a substitute for following our return policy or avoiding restocking fees and return shipping costs for returning products which can be restored back to the manufacturer's standard or replaced.

Again, freight damage and defective issues are rare, but taking the proper steps in receiving furniture will protect your investment. We choose our carriers very carefully for their track records. Feel free to call one our design consultants if you have any concerns and we are happy to answer questions or guide you through the process. Please understand prompt attention in these matters is essential.

Payment, Pricing & Promotions

Currently, we accept all major credit cards as well as payments and e-check payments made through PayPal. Please call us if you need assistance.

PRICE MATCH POLICY

Huck & Peck wants to win your business. We will match total pricing of all competitors and reduce the sale price by an additional 10% of the price difference. This offer is not valid for promotional merchandise. The item must be new, non-auction, first quality, in stock and an exact match to what is carried on our website. Please be aware that shipping costs from our competitor must be factored in when comparing prices and levels. Please email us within 48 hours of placing your order and include the website link for the item in question.

Privacy & Security

Please see our privacy statement. We are fully committed to protecting our customer's privacy.