Shipping policy
Shipping Information
SHIPPING PROMOTION
Often, we run promotions for free shipping on items from Huck & Peck for customers (within the 48 states). Large furniture items that are being offered promotional free shipping are for curbside or threshold delivery only. If a customer wishes to have the furniture brought into their home, up stairs, assembled or packaging removed, there will be a White Glove Surcharge. This "white-glove" service is available for approximately $75-$195 per item depending on size, manufacturer, and the services required. Huck & Peck recommends adding the White Glove delivery service for larger items. Please Note: If for any reason you need to return an item that had free shipping, customers are responsible for paying the return shipping cost of the item back to the warehouse.
HANDLING, PRODUCTION and PACKING TIME
The handling times can vary by product. Most handling times vary between 4 days to 2 weeks for in-stock items. We are working to add more individual shipping information on the product detail page. You may always email us for more information. In the event of back-ordered stock, please see below.
STANDARD SHIPPING RATES
If the free shipping promotion is not available, we have a 15% shipping rate for all purchases on the website or in our catalog for the continental 48 states. Sometimes Occasionally, a promotional free shipping is offered on certain website or catalog items. Please Note: Large freight may incur additional truck surcharges: please see the item description. Additionally, add-on services for WHITE GLOVE delivery or see below for Canadian or non-continental US orders. If you have an extra-large furniture order please contact us about researching possible discounts.
FREIGHT SHIPMENTS
Many pieces of large furniture ship directly from the manufacturer by common carrier freight companies. Most "free shipped" basic freight shipments will arrive to your home curbside only. In rare cases we provide "threshold delivery" which is delivered directly to the inside of your doorway. Curbside and threshold deliveries do not include unpacking an item, item placement or item assembly. If you wish to add on additional delivery services or direct placement in your home, please contact us or add white glove service to your shopping cart.
SHIPPING TRANSIT TIME
Once your item is ready, it will be shipped with the best carrier for the item and your location. Smaller products like rugs and lamps ship via common carriers such as FedEx and UPS (non-freight shipments). For these shipments, please allow an additional 2-8 business days after shipping depending on your proximity to our various warehouse locations.
Larger shipments travel via LTL freight carriers and blanket wrap carriers. This varies by customer location and the type of furniture. Typically, please allow approximately 2-3 weeks of transit time after your large furniture has been picked up for your large freight shipment to arrive. This estimate is in addition to the handling time before pickup that is noted in each product description. Shipping times vary greatly and can increase during holiday periods or during May and November after Furniture Markets when furniture volume increases. Furniture traveling across country or to less routed locations (Example: East coast to and from Seattle), please note that the expected freight time can be longer (approx. 3-4 weeks on average). Additionally, many custom and fine furniture pieces must be shipped with a blanket wrapped carrier to ensure their safe travel. All estimates are approximate. Blanket-wrap-only carriers also can have longer transit times than above.
Huck & Peck is very serious about smart furniture shipping, not fast shipping. We know it's hard to wait for your beautiful pieces. Huck & Peck tries to keep customers in contact with the delivery carrier directly so you can contact them. Some carriers have online tracking information as well. We carefully analyze and choose our freight carriers based on their track records for delivery service and care of your purchases above everything. Please note that our freight shippers are contractors and are not Huck & Peck employees. If you would like extra help at delivery, please add our white glove delivery option.
If you have any questions or concerns about our shipping policies, please feel free to email or call us and speak with a design consultant prior to delivery.
If a furniture freight carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window, typically Monday through Friday during normal business hours. If you are unable to meet the delivery driver at your scheduled appointment time, call in advance to reschedule your delivery. Failure to meet the driver during your scheduled delivery window will result in a charge by the carrier of $50-$75.
LOCATION EXCEPTIONS
Shipments to Canada, HI, AK, and PR as well as most island locations do not qualify for free shipping promotions and will incur additional shipping surcharges based on item size. However, we are happy to ship to any international forwarder in the continental United States of your choice. Customer is always responsible for any international taxes and duties collected on your purchase by the government. International and non-continental US shipments are not returnable.
We do work hard to find good rates for our customers. Please email us about items you plan to purchase and the zip code before ordering for this surcharge information. Customers from Canada are additionally responsible for any and all taxes or duties the Canadian government may impose on the goods in addition to any freight costs.