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Rugs ship free within the contiguous US

Chattanooga's Best Furniture Store Eight Years in a Row

Refund policy

SPECIAL 30-DAY RUG RETURN POLICY:

Huck & Peck has a unique policy to allow customers more time. If your rug does not meet your expectations, you may return it to the warehouse for a full refund within 30 days. Although there is no re-stocking fee, the customer is responsible for return shipping. Please allow time for obtaining a return authorization number (RAN) and transit time. Simply contact us and ask for a RAN number so the rug is sent to the correct location and processed. Once your rug arrives at our warehouse in it's original packaging, we will issue a refund of your full purchase price.

ITEMS THAT ARE NOT ELIGIBLE FOR RETURN:

All of our products described as "custom finished", "special order collection" are not eligible for return (example: curtains are special order collection items). Additionally, very large or fragile furniture in our catalog are not eligible for return. We do not accept returns for mirrored, partial glass or marble furniture as well as very large freight items including sofas, large dining tables or shipments weighing more than 150lbs. The return logistics of these pieces is both complex and very risky so we do not allow returns. If you do not know that your item falls into this ineligible category, please call us before ordering.

Huck & Peck proudly offers a number of made-to-order custom furnishings and products. Custom orders include but are not limited to: custom pillows, customized upholstery, custom finished sized or colored beds, tables, desk and other case-goods where the color or finish has customized. These items cannot be returned or exchanged. Since custom items cannot be returned, we encourage you to contact our design consultants about colors, swatches and options prior to ordering. We love helping people create their dream pieces. Items that are "custom" are described as such in the product descriptions. Please read item descriptions to see if your purchase is in this category or labeled "special order" or "custom order".

Our special order collection includes some non-custom furniture we source from artisans where our suppliers do not permit returns. If you are confused about return eligibility of the product you are interested in, please contact us prior to ordering. Any purchase delivered outside the 48 states cannot be returned.

ITEMS ELIGIBLE FOR RETURN POLICY:
For all other orders that do not fall into the categories above but you are not satisfied with your purchase, you must let us know within 5 business days of receiving your item. All return or exchange requests filed after 5 days will not be approved (rugs have 30 days). Customer is always responsible for all return shipping arrangements and costs of getting your purchase back to the warehouse safely and in new condition. Our suppliers require that items still be in their original packaging and box or they will not be accepted. In the case of return-eligible furniture returns, customers are responsible for the return shipping back to the warehouse as well as the shipping costs to from the warehouse to them (that were unpaid at the time of purchase in the case of "free shipping" promotion)**

**If we receive a return of furniture that was sent to you under a free shipping promotion, the refund you receive will be for the item price minus our standard shipping cost from our warehouse to your home, which is currently 12%. Customers should pay return carriers the return shipping costs back to the warehouse directly. The refund amount will be total minus the 12% restocking fee for free shipping to you. All returned Items require a return authorization number "RAN" so they are correctly processed to the correct warehouse. Items returned without an RAN number will not be accepted. Please keep in mind, furniture shipping costs can be substantial.

REFUNDS:

Refunds will be credited back after the item has been shipped back to the manufacturer's warehouse and has been fully inspected. We will let you know when we have credited your account. It may take several days for your financial institution to post the funds to your account. Soiled/used items or items not in their original box or packaging will be refused by us and/or our suppliers and returned to you at your expense.